BBB Roundup: Top 10 Complaints and Inquiries

Vancouver, BC – 2017 was another busy year for BBB serving Mainland BC. Nearly 2 million BBB Business Profile inquiries, nearly 2 million instances of service to the people of British Columbia, over 4200 Accredited Businesses on our roster, over 6000 complaints closed, over 10 thousand customer reviews published, and over 300 stories in local and national media. And we’re about to do it all over again!

“We are proud of the strides BBB has been making over the past several years,” says Evan Kelly, Senior Communications Advisor for BBB serving Mainland BC. “People are coming to BBB to get as much information about a company as possible before making big financial decisions. They know the quality of our data. Everything we publish has been vetted and verified.”

Here are the Top 10 Complaints and Top 10 Inquiries of 2017 for BBB serving Mainland BC:

Top complaints by business category:                                                                       

Dating Services – 209 
Parking Facilities – 165 
New Car Dealers – 161 
Online Retailers – 151 
Telephones – 140 
Moving companies – 138 
Electronic Equipment Dealers – 136 
Collections Agencies – 119 
Roofing Contractors – 98 
Publishers Directory – 97

Top inquiries by business category:

Roofing Contractors – 62,511
Moving Companies – 59,519
Home Improvement – 56,624
Plumber – 56,406
Used Car Dealers – 50,591
General Contractor – 35,442
Consumer Finance Companies – 32,729
Heating Contractors – 30,374
Painting Contractors – 25,942
Auto Service – 24,011


Media Contacts:

Evan Kelly, Senior Communications Advisor
BBB Serving Mainland BC
[email protected]
404-788 Beatty Street
Vancouver, BC
V6B 2M1

About BBB:

For more than 100 years, Better Business Bureau has been helping people find businesses and brands they can trust. In 2017, people turned to BBB more than 365 million times for BBB Business Profiles, all available for free at BBB Serving Mainland B.C., founded in 1939 and serving the Lower Mainland, Thompson-Okanagan, Northern, Central and Southern Interior BC, and the Yukon, is one of 103 local, independent BBBs across North America. In 2017, consumers turned to BBB Serving Mainland B.C. nearly 2 million times for Business Reviews and processed over 6,000 complaints.